Eco-friendly practices, better technology and in-hotel health amenities are major drivers in today’s hospitality industry, according to the most recent 2012 Lodging Survey from the American Hotel and Lodging Association (AH&LA).
The survey, taken every other year, polled more than 52,000 U.S. hotel properties on such items as in-room amenities, security and technology, food & beverage, guest services and sustainability. The results, based on what guests are telling hotels they want, can be broken into three categories.
AH&LA members can see the complete survey at www.ahla.com.
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