‘Hotels are not a nonprofit organization’
By Kristi Casey Sanders Published: September 23, 2012
The relationship between hotels and meeting planners doesn’t have to be antagonistic. But it’s easy for conflicts to form when both parties are operating under different assumptions of what has value during contract negotiations. That’s why Michael Dominguez’s educational presentation at PYM LIVE Atlanta II 2012 focused on defining what the “new abnormal” in the industry is and how hotels make their money. After all, he said, “Hotels are not a nonprofit organization.”
In addition to education, the planners in attendance at the Loews Atlanta-based event also got to experience the hotel’s amazingly picturesque event space, legendary hospitality and scrumptious food. We tried out a couple of new elements at the event, too: speed-dating during the trade show and a team-building game to give away door prizes. After the event, Hard Rock Cafe Atlanta hosted an afterparty.
Weren’t able to make it? Here’s a recap of the event told in the tweets and pictures of those who were there.
[<a href="http://storify.com/pymlive/hotels-are-not-a-nonprofit-organization-1" target="_blank">View the story "'Hotels are not a nonprofit organization'" on Storify</a>]<br /> <h1>’Hotels are not a nonprofit organization’</h1> <h2>There’s a natural antagonism between hoteliers and meeting planners, but it doesn’t have to be that way. At PYM LIVE Atlanta II, Michael Dominguez educated planners about what leverage they actually have in contract negotiations at the Loews Atlanta Hotel. Here’s a recap of the event.</h2> <p>Storified by PYMLive · Sun, Sep 23 2012 13:07:13</p> <div>Safe travels to everyone joining @PYMLive today @LoewsAtlanta! #Rainraingoaway #yaypymPlan Your Meetings</div> <div>I’ll be attending today’s @PYMLive with @SochiaPhin. Have something you want to rant or rave about? Come find us! #eventprofs #yaypymKristiCasey</div> <div>Escaping the rain and headed to today’s @PYMlive event @LoewsAtlanta! stay tuned… #yaypymSophia</div> <div>About to head out! Stay dry! RT @planyrmeetings: Safe travels to everyone joining @PYMLive today @LoewsAtlanta! #Rainraingoaway #yaypymPYMLive</div> <div>#yaypym!!! Excited for @pymlive to start @loewsatlanta! (@ Loews Atlanta Hotel w/ 6 others) [pic]: http://4sq.com/RqJyl2PYMLive</div> <div>RT @PlanYrMeetings: Safe travels to everyone joining @PYMLive today @LoewsAtlanta! #Rainraingoaway #yaypymLoews Atlanta Hotel</div> <div>Welcome to @loewsatlanta for @pymlive! #yaypym http://instagr.am/p/PuhaJqsI9i/KristiCasey</div> <div>we think “@PlanYrMeetings rocks! RT@LoewsAtlanta is radiating PYM, dontcha think? #yaypym! http://fb.me/GY5KfysV”Loews Atlanta Hotel</div> <div>About to rock this @PYMLive event! #yaypym (@ Loews Atlanta Hotel w/ 4 others) http://4sq.com/S2N98zSophia</div> <div>@LoewsAtlanta Thanks for hosting us! #yaypymVanessa</div> <div>@LoewsAtlanta You’re doing a fantastic job. I know it’s hard keeping my staff away from the food! Great views in the Overlook too! #yaypymPYMLive</div> <div>@PYMVanessa We are the ones who truly thank you!Loews Atlanta Hotel</div> <div>#yaypym Great venue, the Loews Atlanta Hotel is fantastic!Monica Riskay</div> <div>Plan Your Meetings LIVE @pymlive #yaypym (@ Loews Atlanta Hotel w/ 7 others) http://4sq.com/RohnJ8Erica Prewett</div> <div>Oh @LoewsAtlanta… You truly know the way to my heart. #yaypym @ @PYMLive event @LoewsAtlanta http://instagr.am/p/PuvTEkHrxN/Sophia</div> <div>WOW… lobster, shrimp, crab … you’re spoiling us @LoewsAtlanta! #yaypym!PYMLive</div> <div>Yay Loews ATL! Amazing view and food for PYM Live. Fantastic venue/hotel. #yaypymHeather Herrig</div> <div>#yaypym Great event!Monica Riskay</div> <div>So happy to see the sun shining @loewsAtlanta! #yaypym http://pic.twitter.com/RLrIJxKvPlan Your Meetings</div> <div>Thank you #yaypym sponsors: @loewsatlanta @HardRockAtlanta @attendeenet @PromoYrMessage @zentila @CooperGlobalLisaKraus</div> <div>The venue, Atlanta’s Loews Hotel was amazing. We got to see their newest event space. </div> <div>Can’t beat this view! @LoewsAtlanta #yaypym http://pic.twitter.com/dvCiooyqPYMLive</div> <div>Amazing! RT @PlanYrMeetings: Oh, what a view! Many thanks to @LoewsAtlanta for being such an excellent host. #yaypym! http://fb.me/1dla4bqQMPYMLive</div> <div>Agree!! RT @AtlantaPlaces Mentions 4 @loewsatlanta http://sch.mp/0jUSbm RT @mlr0913 #yaypym Great venue, Loews Atlanta Hotel is fantastic!LisaKraus</div> <div>#hot stuff RT“@KristiCasey: I agree! RT @PlanYrMeetings: What a gud looking bunch of #eventprofs we have here! #yaypym http://pic.twitter.com/OGuFzEiN”Loews Atlanta Hotel</div> <div>Just couldn’t help myself… #yaypym! @ @PYMLive event @LoewsAtlanta http://instagr.am/p/PuthN3Hr_3/Sophia</div> <div>Special #yaypym shout out to @CabarrusCounty for making this photo op possible! http://pic.twitter.com/JzI6luvOPlan Your Meetings</div> <div>Never fear… @Zentila is here to help with your hotel booking needs! #yaypym http://pic.twitter.com/KPVB474XPYMLive</div> <div>Hey @PeabodyOrlando, hey! #yaypym http://pic.twitter.com/niSm0ODpPlan Your Meetings</div> <div>Only 30mins left of the speed-dating tradeshow! Go see Rony for refreshments afterward #eventprofs! #yaypym http://pic.twitter.com/b63p2tLBPYMLive</div> <div>So excited to hear Michael Dominguez speak about the "new abnormal" in the meetings industry. And fun to be in the same room! #yaypymPYMLive</div> <div>Did we mention the food was awesome?</div> <div>@LoewsAtlanta You’re doing a fantastic job. I know it’s hard keeping my staff away from the food! Great views in the Overlook too! #yaypymPYMLive</div> <div>Grt heart RT“@SochiaPhin: Oh @LoewsAtlanta… U truly know the way 2my heart. #yaypym @ @PYMLive event @LoewsAtlanta http://instagr.am/p/PuvTEkHrxN/”Loews Atlanta Hotel</div> <div>RT @PYMVanessa: Such an amazing macaroon display! And so delicious. Courtesy of @LoewsAtlanta #yaypym http://pic.twitter.com/KFAVbLitLoews Atlanta Hotel</div> <div>You’re great hosts! RT @LoewsAtlanta: we think “@PlanYrMeetings rocks! RT@LoewsAtlanta is radiating PYM #yaypym! http://fb.me/GY5KfysV”Plan Your Meetings</div> <div>Hard to resist! So many options! RT @KristiCasey: Sweet spread from @loewsatlanta for our sweet planners #yaypym http://instagr.am/p/PuhuL2sI9v/PYMLive</div> <div>Evan ate four in 60 sec! I ate four in 60 min! RT @SouthernessYank: Delicious macaroons @LoewsAtlanta #yaypym http://instagr.am/p/Pu1pw5RmlS/KristiCasey</div> <div>Awesome RT @LoewsAtlanta: 2 much fun RT “@PYMVanessa: Have you tried the Mandarin Pops @LoewsAtlanta ? #yaypym http://pic.twitter.com/1dux96OtTheWorldofDeej</div> <div>Getting ready to learn about meeting cost in the current industry w/ @M_Dominguez #yaypymVanessa</div> <div>The first portion of the event was dedicated to “speed-dating” with the exhibitors so everyone got to meet everyone there.</div> <div>Love trying out new trade show ideas! RT @KristiCasey: And they’re off! Speed dating for #eventprofs @pymlive #yaypym http://instagr.am/p/PuiVRzMI-E/PYMLive</div> <div>#yaypym Love the speed dating format and the use of the space for the vendors!Monica Riskay</div> <div>RT @PlanYrMeetings: RT if you love @AlabamaBeaches! http://ow.ly/dNQ7U #eventprofs #yaypymPYMLive</div> <div>The educational session by Mike Dominguez was designed to inform meeting planners about the costs and challenges hoteliers face so they can really focus on the areas that matter to create leverage in negotiations.</div> <div>Are you prepared for industry challenges? #yaypym http://instagr.am/p/Puuc8NsI3y/KristiCasey</div> <div>Let the learning begin! First up: @M_Dominguez #eventprofs #yaypymPlan Your Meetings</div> <div>@m_dominguez teaches us the cold truth @pymlive #yaypymKristi Sanders</div> <div>@M_Dominguez takes the stage @PYMLive talking about understanding today’s hotel business model to help #eventprofs negotiate better #yaypymPYMLive</div> <div>How a hotel is built! #yaypym @m_dominguez #MPIMeredith Martini</div> <div>VP of @LoewsAtlanta gives us a look at the 2012 forecast of the hotel industry @M_dominguez #yaypym #mpi http://pic.twitter.com/PayVqjfRPlan Your Meetings</div> <div>RT @PYMLive: "If I’m doing my job right, this should be very simple" @M_Dominguez quoting Einstein #yaypymLisaKraus</div> <div>Hotels hit record demand 6 months in a row in North America – first recovery w/o new supply. Good for hotels. Bad for #eventprofs #yaypymPYMLive</div> <div>No new supply+all time high supply = rates are going up #yaypym @m_dominguezMeredith Martini</div> <div>"There’s only one reason I’d tell meeting planners no. Because someone else will pay me more." – @M_Dominguez #yaypym It’s not personalPYMLive</div> <div>People keep saying in the hotel industry "We’ve seen this before." @M_Dominguez says no you haven’t unless you were working in 1931. #yaypymPYMLive</div> <div>Rooms revenue (RevPar) has increased 2.4% in past 20 years, mirroring inflation but lost 18.6% in 2009/2010 #yaypym 3rd worst in history!PYMLive</div> <div>Full house to hear @M_Dominguez talk about change for #eventprofs #yaypymKristi Sanders</div> <div>Demand is at all time high and supply is low. @M_Dominguez #yaypymVanessa</div> <div>Double recovery on east and west coasts. Usually takes 24 months to normalize new inventory. then rates rise 30%. #yaypymPYMLive</div> <div>F&B and Rooms are just about equal in terms of hotel revenues. #yaypymMeredith Martini</div> <div>Room and F&B revenues are about 50/50. All other hotel revenues equal 15% of total altogether (spa, golf, retail). #yaypym Ask about rentalsPYMLive</div> <div>In a conference – where do you make your money? Are cancelations a factor? #yaypymVanessa</div> <div>We don’t have a business dialogue @ where/how #eventprofs make their money. That’s the starting point w/negotiations @M_Dominguez #yaypymPYMLive</div> <div>Great negotiation question: how do you make your money? #yaypym @m_dominguezMeredith Martini</div> <div>RT @PlanYrMeetings: VP of @LoewsAtlanta gives us a look at the 2012 forecast of the hotel industry @M_dominguez #yaypym #mpi http://t.co …Monica Riskay</div> <div>Operating costs take away profit from rooms, F&B, other. Hotels don’t make straight 75% profit w/rooms. accurate but not whole truth #yaypymPYMLive</div> <div>Direct cost of F&B is 65%. When menu prices are set, they include a 35% margin to run the business. Don’t ask for flat 10% off #yaypymPYMLive</div> <div>RT @PYMLive: HOtels dropped rate so fast in 2009/2010 that it feels like they won’t match rate of inflation until 2014. #yaypym @M_DominguezMonica Riskay</div> <div>RT @PYMLive: Hotels hit record demand 6 months in a row in North America – first recovery w/o new supply. Good for hotels. Bad for #even …Savita</div> <div>2007 was our last normal year. Any hotel comparatives have to take place with that year. Others had too many variables. #yaypymPYMLive</div> <div>Good news: economic downturns often prompt innovation. #yaypym per @M_DominguezLisaKraus</div> <div>"These times of recession really spurs innovation and turning points in technology." @M_dominguez #yaypymPlan Your Meetings</div> <div>Economic crisis spurs innovation and new technology. 2010 = iPad. @M_Dominguez #yaypymVanessa</div> <div>This is the #Microsoft team in 1978. These hard times spur #innovation. #yaypym http://pic.twitter.com/2CPMA8BrMeredith Martini</div> <div>@PlayWorksGroup Great pic! #yaypymPlan Your Meetings</div> <div>iPads were launched in 2010. Innovation happens in economic downturns. Hardship spurs innovation & risk – @M_Dominguez #yaypymPYMLive</div> <div>$1.8 Trillion sitting on the sidelines in corporate America – @m_dominguez is not a doomsdayer #yaypymMeredith Martini</div> <div>"Couldn’t be a worse time to hold a presidential election." @M_Dominguez #yaypym Corps are debt light cash heavy, sitting on $$PYMLive</div> <div>RT @PlayWorksGroup: Love this kind of honesty! @m_dominguez is awesome talking about hotels. #yaypymHeather Herrig</div> <div>,@delta buying a refinery, #europe #china economies all effect the #meeting industry #yaypym #keepaneyeonit http://pic.twitter.com/SqV9A919Meredith Martini</div> <div>China was the engine that kept us going throughout the recession. That massive economy is starting to slow. Manufacturing shortage? #yaypymPYMLive</div> <div>30% of Fortune 500 company profits come from Europe. That’s why economic uncertainty in EU matters to N American #eventprofs #yaypymPYMLive</div> <div>HOtels dropped rate so fast in 2009/2010 that it feels like they won’t match rate of inflation until 2014. #yaypym @M_DominguezPYMLive</div> <div>Based on inflation, hoteliers are trying to get the rate back where it should be, projecting won’t get there til 2014. #yaypymPYMLive</div> <div>Fuel costs impacts #meetingprofs! #yaypymPlan Your Meetings</div> <div>Cost of fuel and gas has tripled in these past 6 years. Transportation costs are going to really impact #eventprofs negatively #yaypymPYMLive</div> <div>This pretty much sums up gas prices these days. Via @M_Dominguez #yaypym http://pic.twitter.com/xGODhN37LisaKraus</div> <div>It’s hard to run a business if we don’t know the feeling of the country. @M_Dominguez #yaypymVanessa</div> <div>Lost more jobs & more production than in any recession in history. It officially ended but no one knows what recovery will look like #yaypymPYMLive</div> <div>Planners & partners being educated about meeting costs in the new industry by @M_Dominguez #yaypym http://pic.twitter.com/q0MHY1h8Vanessa</div> <div>, @m_dominguez says we’re back to 2007 levels in the meetings segment of hotels #yaypym #goodnewsformeerimgaindustry #mpiMeredith Martini</div> <div>1 comp per 50 rooms costs you $2 per room. 2 rooms at 50% off = 1 free room. That affects your rate. Somewhere they’ll make up cost #yaypymPYMLive</div> <div>50-10% of upscale room revenue is eaten up by payroll; luxury properties lose 80-100% of room revenue. Lower scale only lose 25-35% #yaypymPYMLive</div> <div>Amongst undistributed expenses for hotels: Credit card commissions, IT systems, legal fees.. #yaypymPlan Your Meetings</div> <div>Hey, can I get 10%? #yaypym http://m.youtube.com/watch?feature=m-ch-vid&v=WWEgDFsjqawVanessa</div> <div>You get NOTHING when you ask for 10% off your F&B. @m_dominguez #yaypymMeredith Martini</div> <div>If you have a $80 dinner, ask the chef to build a $72 dollar meal, thats the best way to save your 10% @M_Dominguez #yaypymPYMLive</div> <div>RT @PYMLive: Utilities are starting to be controlled by the hotel. Credit card expenses are another huge cost: You’ll be charged 3% soon …Monica Riskay</div> <div>#eventprofs RT“@PlayWorksGroup: Price of corn and cotton effects your hotel rates! #yaypym”Plan Your Meetings</div> <div>In the meetings set of hotels (Upper End) they’re selling 7 out of 10 rooms every night. With no new supply! – @M_Dominguez #yaypymPYMLive</div> <div>New hotel means planners get great deals and take the deal b/c they’ll never see it again! But, it affects all surrounding hotels #yaypymLisaKraus</div> <div>Booking windows are getting a little further out than last year. Good news for the industry. But bad news is: rates will rise #yaypymPYMLive</div> <div>RT @PYMLive: Biggest laugh line of @M_Dominguez presentation: "[Hotels] are not a nonprofit organization." #yaypymMonica Riskay</div> <div>The price of food, commodities is what’s escalating menu costs at hotels because they’re trying to maintain margins @M_Dominguez #yaypymPYMLive</div> <div>Price of corn and cotton effects your hotel rates!! #yaypymMeredith Martini</div> <div>Drought, increasing corn costs -> increase the cost of meat. Cost of cotton doubled in price + increased 18%. Affects room upgrades #yaypymPYMLive</div> <div>Hotels grocery bill is going up just like yours! #yaypymMeredith Martini</div> <div>"Whenever you get 10% off, you’re really getting lower quality, not true 10% savings." @M_Dominguez #yaypym #eventprofsPYMLive</div> <div>New question to think of for RFPs: parking lots/decks – Do you own it? Do you rent it? @M_Dominguez #yaypymVanessa</div> <div>What is the ownership model for rentals at the hotel? Restaurant, spa, parking etc. make sure concessions u ask 4 matter! #yaypymMeredith Martini</div> <div>Ask on the RFP if the hotel owns the restaurant. If they rent it then offering to buy it out won’t earn you concessions. #yaypym #eventprofsPYMLive</div> <div>Love this kind of honesty! @m_dominguez is awesome talking about hotels. #yaypymMeredith Martini</div> <div>@M_Dominguez is keeping it real! Straight talk on hotel costs and how employees are incentivized. Knowledge = best deals! #yaypymLisaKraus</div> <div>Most hotels farm out AV because it’s not a profitable business. There’s a lot of money that goes into technicians and upgrading tech #yaypymPYMLive</div> <div>Labor costs (payroll taxes and healthcare costs) have risen 40% – Huge expense for any business (incl hotel) to absorb #yaypymPYMLive</div> <div>Giving hotels good information about arrival times/manifest helps them. Xers & Milennials don’t want turn-downs (req more staff) #yaypymPYMLive</div> <div>RT @LisaKraus: Did u know – labor is number 1 cost in hotel/resort? Negotiate deals by thinking of ways to reduce hotel staff use. #yaypymEcoEventPro</div> <div>Other money saving tips: Using food as decor, serving family style, telling chefs your budget #yaypym Buffets are a budget killer!PYMLive</div> <div>#ThingsToNegotiate: Labor, outdoor spaces, turning rooms, good info (manifest/arrival times), Roll-in buffets… #yaypym #eventprofsPlan Your Meetings</div> <div>@PlanYrMeetings definitely more and more important info to know #eventprofs #yaypymLisa Holmes</div> <div>amen! “@PYMLive: Other money saving tips: Using food as decor & telling chefs your budget..Buffets are a budget killer!” #yaypymPlan Your Meetings</div> <div>"Why can I get free wifi at Hampton Inn & not at your hotel?" "Luxury hotels have IT departments/labor costs to cover." #eventprofs #yaypymPYMLive</div> <div>Is your Internet free at home? Multiply that by 800 rooms at a hotel! #yaypymMeredith Martini</div> <div>@PlayWorksGroup free internet is the one thing almost every hotel guest wants! #yaypymLisa Holmes</div> <div>RT @PYMLive: "We need to stop talking about free and start talking about bandwidth"- @M_Dominguez #yaypymMonica Riskay</div> <div>Bandwidth is the main issue in your RFP when it comes to Internet usage #yaypymMeredith Martini</div> <div>Must-ask questions on your RFP’s: Do you have enough bandwidth necessary for my event? #yaypym #eventprofsPlan Your Meetings</div> <div>RT @PYMLive: At an average luxury hotel, just to run the circuits and operate the technology to offer Internet costs $50,000/year. #yaypymHotelogix</div> <div>@hotelogix I know! I was shocked by how much overhead cut into room revenue for upscale and luxury properties too! #yaypymPYMLive</div> <div>RT @PYMLive: If your revenue per occupied group room is low, then you don’t have a lot of leverage. Ask hotels what their magic # is #yaypymMonica Riskay</div> <div>If you’re above that GOPR # they need then you’ll have a lot of leverage with your rate and concessions. #yaypym Good for associations!PYMLive</div> <div>@PYMLive I run into this all the time #yaypymLisa Holmes</div> <div>Try getting people to bunk up then you get 2x the F&B pop per room RT @mdreamcrusher: @PYMLive I run into this all the time #yaypymPYMLive</div> <div>Upgrades are a true cost to the hotel when negotiating. #yaypymMeredith Martini</div> <div>Hotel profit centers are premium views and suites. When you ask for upgrades, they carry a real cost. Leisure will pay full rate #yaypymPYMLive</div> <div>@PlayWorksGroup and sadly, my f&b per diems are not. My breakfast amount actually went down, not up #yaypymLisa Holmes</div> <div>Rock, meet hard place! RT @mdreamcrusher: @PlayWorksGroup and sadly, my f&amp;b per diems are not. My breakfast amount went down #yaypymPYMLive</div> <div>Full house to hear @M_Dominguez talk about change for #eventprofs #yaypym http://instagr.am/p/Pux7lTsI6f/KristiCasey</div> <div>We played a game to test attendees on how well they knew our exhibitors and gave away some awesome prizes!</div> <div>Let the interactive team-building game show begin! Hmm wonder who’ll win the grand prize.. #ipad3 @Zentila #yaypym http://pic.twitter.com/DW57Kp5APlan Your Meetings</div> <div>Trying something else new @pymlive: teambuilding game to give away door prizes & love to sponsors #yaypym http://instagr.am/p/Pu5SR1sIwn/KristiCasey</div> <div>#yaypym fact: @IndigoAthens was ranked #1 in receiving LEED Gold Certification!Plan Your Meetings</div> <div>The winners of the networking tradeshow game… Team 3! #yaypym http://pic.twitter.com/yjdTaItKPlan Your Meetings</div> <div>Here now! Love this place! RT @PlanYrMeetings #yaypym fact: @IndigoAthens was ranked #1 in receiving LEED Gold Certification! @VisitAthensGAAmber Tison</div> <div>say hi to our friends!!! @purljamber @SGMPCFC: Here now! Love this place! RT @PlanYrMeetings #yaypym f@IndigoAthens @VisitAthensGAPlan Your Meetings</div> <div>For 200 pts: @Cuscowilla on Lake Oconee is home to what? #yaypymPlan Your Meetings</div> <div>Everybody’s a winner @pymlive! #yaypym http://instagr.am/p/Pu8SifMIyo/KristiCasey</div> <div>After the event, Hard Rock Cafe Atlanta invited us for an after-party that, quite literally, rocked! Cooper Transportation provided the shuttles.</div> <div>The VIP way to get to @HardRockAtlanta from @LoewsAtlanta. #yaypym #CooperSophia Chin</div> <div>The awesome @LisaKraus & Mike Mason from @Zentila about to give away an iPad 3 to 1 lucky attendee! #yaypym http://pic.twitter.com/0OF6f62WPlan Your Meetings</div> <div>RT @LisaKraus: Y’all Rock! Thank you so much RT @HardRockAtlanta The hardworking crew helping out with more of #yaypym networking fun! h …Monica Riskay</div> <div>It was OUR pleasure!!!! YOU rock! @LisaKraus: Y’all Rock! Thank you so much! #yaypym networking fun! http://pic.twitter.com/tHERcITY”Hard Rock Cafe ATL</div> <div>….and the winner is….. @redboots2971! Congrats from your friends @PYMlife @Zentila :D #yaypym! http://pic.twitter.com/yCJ078LcPlan Your Meetings</div> <div>Of course, the best thing about PYM LIVE Events is that our relationships with our exhibiting partners and planners make it feel like we’re having a family reunion in each city. And we’re not alone…</div> <div>"hi!" RT @KristiCasey: So that’s what @sonar does!!! @pymlive w/ @checklistqueen #yaypym http://instagr.am/p/PuiHgAMI-A/Erica Prewett</div> <div>@DetailedHeather Where are you?! Haven’t seen you yet. Must. See. New. Pictures. Of. Baby! #yaypymKristiCasey</div> <div>@KristiCasey Table#2 – better than a photo, she’ll be here soon! Doing a switch b/c daddy has a dinner mtg.Heather Herrig</div> <div>Aww… family!RT @kristicasey: Reason #4,556 why I love @PYMLive: @DetailedHeather & I met at Jan 2010 show http://instagr.am/p/PyItp2sI_6/ #yaypymPYMLive</div> <div>@DetailedHeather so great seeing you and not so little Olivia! #yaypymKristiCasey</div> <div>@KristiCasey You too! And oh my gosh-those photos of Stella. Unbelievable! We have to all get together soon.Heather Herrig</div> <div>@tylersavannahga have you been tweeting today?!? #yaypymLisaKraus</div> <div>@LisaKraus ugh I’ve been slacking :(Tyler Morgan</div> <div>Thats ok! We are glad you’re here! #yaypym RT @tylersavannahga: @LisaKraus ugh I’ve been slacking :(LisaKraus</div> <div>@LisaKraus always good to see you :)Tyler Morgan</div> <div>Great seeing you too! Thank you Tyler! RT @tylersavannahga: @LisaKraus always good to see you :) #yaypymLisaKraus</div> <div>@ernest_chris Hi Chris, it was awesome seeing you yesterday at @PYMLive! #yaypymCarol Campbell</div> <div>If you’re not here, you’re missing it!! #yaypym (@ Hard Rock Cafe Atlanta w/ @deaautman) http://4sq.com/ODqfcWLisaKraus</div> <div>@LisaKraus for sure …thank youDebbie Autman </div> <div>So great seeing you! Thank YOU, Debbie! RT @DeaAutman: @LisaKraus for sure …thank you #yaypymLisaKraus</div> <div>@mrhodes5 It was great to see you @PYMlive! Let’s get together soon #yaypymCarol Campbell</div> <div>@LoewsAtlanta Funny you should say that… I just got @Bliss gifts from @GaMPI and @PlayWorksGroup for a presentation I gave them #yaypym!PYMLive</div> <div>@PlanYrMeetings Oh, hey! Great to see everyone :) #yaypymThe Peabody Orlando</div> <div>Thanks for joining us! It was great to see you! RT @peabodyorlando: @PlanYrMeetings Oh, hey! Great to see everyone :) #yaypymPYMLive</div>
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