Last month, I was in Houston for a speaking engagement and there was a problem with my room. The front desk was very courteous, and said they would move me and send someone down with a key. The hotel had an outdoor courtyard layout and was very close to the highway. My room was near a giant hole in the security fence, so when there was a knock at the door, I asked, “Who is it?” to make sure it was the front desk and not someone who had wandered on-property.
Unfortunately, the person the front desk sent didn’t speak English. They didn’t understand enough of what I said to respond, “Housekeeping.” When I finally answered the door, they mutely handed me a key, but couldn’t give me directions to where to find my new room. It was incredibly frustrating, and we were both left embarrassed by our inability to communicate.