These aren’t the types of gifts that can be wrapped up all pretty and placed under a tree. These are “reality gifts” that, if given, would make planners everywhere sing fa-la-la-la-la and raise a toast of praise with the finest Dom Perignon they could afford.
In other words, this is a list that’s meaningful and could have a big impact on a supplier’s business if a few of these wishes could be fulfilled.
- Promptly returned phone calls and/or emails that answer our questions. Especially when we’re in the final stages of contract negotiations and/or in the countdown phase to our event. Nothing says “I love you” to a planner more than getting their questions answered quickly and efficiently.
- Complete answers to ALL questions on an RFP along with, again, quick responses. RFP questions that are ignored require more communication about why you couldn’t/wouldn’t answer in the first place. Regarding rapid responses, most planners would rather you call and say you can’t complete it until the end of the week (or give a date) as opposed to getting no response at all. Think about when you make a call and immediately get put on hold without music or prompts that tell you how long you’ll be waiting. It doesn’t feel good, does it? Same for planners submitting RFPs and left wondering … and then wondering some more.
- Simple form agreements or contracts for smaller meetings. Pretty please? Why must we review a 20-page document for 15 sleeping rooms, one boardroom and two coffee breaks? I don’t know, do you?
- Speedy receipt of closeout invoices that are easy to understand. Planners shouldn’t have to beg for bills, nor learn your internal lingo in order to see how charges are processed. We need complete itemization in understandable categories that comply with negotiated terms in a reasonable amount of time so we don’t have to chase you down to pay you within the time frames you established to begin with. That’s all.
- Free Wi-Fi. In sleeping rooms, meeting rooms, lobbies, food outlets — basically anywhere on your property. We need it and can’t stand that you think we should pay for it. Period.
So, there you have it, a list was compiled with help from other planners. And, for anyone interested, here are two more that are on my list any time of year: Box cutters loaned to me for my on-site office. I can’t travel with them anymore and need them every day during my meeting. Yes, we slash a lot of things. Also complimentary nightly turn-down service with milk and cookies.
A girl can dream, right? Happy holidays!
What’s on your wish list? Please share in the box below.