Recently, a class-action suit was filed against Starwood Hotels for including mandatory “bell gratuity” and “housekeeping gratuity” fees without disclosing those charges would be added to the guest’s bill when the room is booked and confirmed. Sometimes properties charge resort fees, which take the place of paying gratuities to hotel staff. What is your view on these service charges? Do you add riders to contracts to ensure your attendees don’t have to pay them?
About Kristi Casey Sanders
I am Meeting Professionals International's Director of the Thought Leadership and the former VP of Creative/Chief Storyteller of Plan Your Meetings @ MPI. I love exploring how technology can enhance, engage and connect people face-to-face, virtually and remotely.
Since 2003, I have worked to educate, empower and inspire meeting professionals and people just entering the industry.
Engage with me @PYMLive @MPI or @KristiCasey on Twitter, or through Plan Your Meetings and Meeting Professionals International's social media sites.
Plan well & prosper, friends!
PYM @ MPI seeks to empower the people who make meetings happen by providing best practices education, helping them forge strong business partnerships with suppliers and find mentors in the industry. We firmly believe that meeting and event planners are the movie producers of the corporate world. Meetings move us. Meetings mean business. When we meet, we can change the world.
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