“How would you describe your day?” I asked. “Hectic, long, and comprised of e-mail pruning, endless meetings and conference calls. I often work straight through meals at my desk,” answered Steve, a senior executive I’m currently coaching on his strategic relationship development efforts and personal online branding. “Pretty typical of people in my role, isn’t […]
In part one of this article, I discussed how all kinds of organizations do all kinds of executive assessments and publish all kinds of fascinating reports on each individual’s core competencies, examining why and how he/she will undoubtedly succeed at their next job. Yet, isn’t interesting that the average tenure for most executives is often […]
I write many of these articles due to an experience that I have had with a client. If you follow me at all, you’ll find that I often stress that great planning up front, makes all the difference in the world. Especially, when it comes to mitigating a short fall. Attrition is something better avoided […]
The question that sparked this series – “What’s the most outrageous thing a venue has ever attempted to bill you for?” — was obviously loaded; I knew that when I posted it to several LinkedIn groups. My intention in asking it was to give planners and event producers an opportunity to vent their frustrations, which […]
This is a relationship-based business. But with hotels struggling to keep their doors open and planners wrestling with tighter booking windows and even tighter budgets, it’s sometimes hard to remember that the relationship between planners and suppliers isn’t supposed to be adversarial. In this Knowledge Series video, we take a look at ways to strengthen […]
In the face of continued low occupancy and less overall meeting activity, many of the national hotel chains are moving away from the personal relationship-building sales experience upon which their loyal customer base was built. Now, sales teams that may as well be located on what seem to be opposite sides of the country contend for my, and your, hotel business.