Hat’s off to the JW Marriott Grande Lakes in Orlando, where the catering team is anything but ordinary.
An event at AT&T Stadium in Dallas exceeded expectations and offered lessons.
I’m thrilled that my column smacking a bit on Dallas’ private dining scene did exactly what I wanted it to do: Get people talking.
What I’ve discovered in my years as a culinary consultant around the world is that the hospitality community in any given city can take on a particular nuance. Dallas is no exception.
People try to cut corners by using someone who enjoys food or has minimal food knowledge. When that happens, the inexperienced managers almost always shoot themselves in the foot.
Centerplate, the contract catering company, had a staff person dedicated to following this trade show’s Twitter hashtag in real time, so if someone tweeted a viable comment or complaint, managers could fix it right away.