Nashville’s 2,881-room Gaylord Opryland Resort & Convention Center will be closed until at least November due to flooding from the nearby Cumberland River. The resort, the largest meeting facility in Tennessee’s capital city, has refunded deposits made on reservations through August and moved 70,000 room nights to various hotels in the downtown area, nearby Franklin, […]
Touted as “where Mississippi meets the world,” the new $65 million Jackson Convention Complex (JCC) is putting Mississippi’s capital city on the map — both figuratively and economically. “The Jackson Convention Complex is crucial to our local economy,” stated General Manager Linda McCarthy. “Convention business means large crowds, which means more business for our hotels, […]
I was going to write about the new Dallas Convention Center hotel, but I couldn’t figure out what the problem is. (Why can’t they find someone to speak on the pro side?) Maybe you can.
Last month, I was in Houston for a speaking engagement and there was a problem with my room. The front desk was very courteous, and said they would move me and send someone down with a key. The hotel had an outdoor courtyard layout and was very close to the highway. My room was near a giant hole in the security fence, so when there was a knock at the door, I asked, “Who is it?” to make sure it was the front desk and not someone who had wandered on-property.
Unfortunately, the person the front desk sent didn’t speak English. They didn’t understand enough of what I said to respond, “Housekeeping.” When I finally answered the door, they mutely handed me a key, but couldn’t give me directions to where to find my new room. It was incredibly frustrating, and we were both left embarrassed by our inability to communicate.
Team San Jose, a management team with members from the city’s convention and visitors bureau, labor unions, hotels and arts organizations, was awarded a five-year contract to manage the McEnery Convention Center and Civic Auditorium after the City Council voted unanimously to renew its contract on Dec. 17. The decision comes more than a year before the current contract is set to expire, in June 2009.
Robert Hodge, former director of the Austin Convention Center in Texas, says he changed customer evaluation scores on surveys in order to boost employee morale. But, the grand jury says that 16 instances of tampering between 2005 and 2007 were done with an intent to defraud.