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Visas and visibility: The dual missions of the US Travel Association

January 5, 2012 by Kristi Casey Sanders Leave a Comment

In 1994, nearly one of every 10 people traveling worldwide were headed to the United States. By 2000, the U.S. share of inbound travel had dropped from 9 percent to 7 percent; 10 years later, it was at barely 6 percent. So why has America lost 30 percent of the worldwide travel market in less […]

Filed Under: Meeting industry news Tagged With: airlines, conventions, customer service, Events, meetings, travel, travel trouble, us travel association, usta, visa

Customer service: Sometimes you win, sometimes you fail

September 2, 2011 by Kristi Casey Sanders Leave a Comment

In the past 24 hours, I’ve heard two stories from different sources that illustrate the difference between truly servicing the needs of your customers and what it means to only pay lip service to it. The first example was a story told me by a friend who’s technically in sales, but who ends up executing […]

Filed Under: PYM Blog Tagged With: Advice & Best Practices, caterers, corporate meetings and events, customer service, hotels, meeting planning

2009 PYM Town Hall Dallas: Table Two Notes

March 23, 2009 by Kristi Casey Sanders Leave a Comment

Questions tackled at this table included: How are you adapting to your consumers’ changing buying habits? How do you find new business? How do you turn a NO into a YES? And how can you develop new revenue streams to offset money lost on shrinking and/or canceled meetings?

Filed Under: State of the industry Tagged With: adaptation, customer service, find new business, find new revenue streams

2009 PYM Town Hall Atlanta: Table Five Notes

February 10, 2009 by Kristi Casey Sanders Leave a Comment

Questions asked at this table included: What is the best way to target the corporate market right now? and How do you develop and nurture business when your clients are hurting/canceling events?

Filed Under: State of the industry Tagged With: customer service, industry, market, marketing, meetings

2009 PYM Town Hall: Table Four Notes

February 10, 2009 by Kristi Casey Sanders Leave a Comment

Questions asked at this table included: What marketing methods are giving you the best ROI? and If you are operating with a skeleton crew, how are you maintaining high levels of customer service?

Filed Under: State of the industry Tagged With: challenges, customer service, marketing, ROI, staffing, strategies

At your service: Nicole Howell, banquet server

August 24, 2008 by Kristi Casey Sanders Leave a Comment

Ever wonder who is behind the scenes, helping you create flawless events? This occasional series introduces you to the frontline employees who help make your meetings and events extraordinary.

Filed Under: PYM Blog, PYM profiles Tagged With: banquet server, customer service, little rock, nicole howell, peabody hotel, story

Hotel satisfaction slips in 2008

August 5, 2008 by Kristi Casey Sanders Leave a Comment

Problems with hotel/room maintenance, food and beverage, Internet usage and parking issues top the list of complaints hotel guests had in 2008, according to the J.D. Power and Associates 2008 North America Hotel Guest Satisfaction Index Study. The study found that two-thirds of the hotel segments measured — upscale, mid-scale full service, mid-scale limited service and economy/budget — had a marked decline in overall guest satisfaction, compared with 2007…

Filed Under: Meeting industry news Tagged With: customer service, guest complaints, hotel satisfaction, jd power

Making it harder than it needs to be: August 2008 Morsel

August 5, 2008 by Claire R. Gould Leave a Comment

This, my dear readers, will probably be one of my shorter morsels. And yet, it may save you the most time, if hotel catering managers heed my advice…

Filed Under: Food and beverage, PYM Blog Tagged With: catering advice, catering managers, customer service, fandb, hotels







About Us

Everything we do at Plan Your Meetings @ Meeting Professionals International is designed to educate, inspire and empower meeting planners, and connect them to the ideas and resources they need to plan better meetings and events. Read More…

Recent Posts

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Our Mission

PYM @ MPI seeks to empower the people who make meetings happen by providing best practices education, helping them forge strong business partnerships with suppliers and find mentors in the industry. We firmly believe that meeting and event planners are the movie producers of the corporate world. Meetings move us. Meetings mean business. When we meet, we can change the world.

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