It seems that whenever I make a presentation, the issue of attrition is always on people’s minds. Typically it is due to a recent episode where a group had fallen short on either rooms, food and beverage or both. Whenever I hear, “How can I get out of paying it?”, it is a constant reminder […]
Recently, I began a keynote presentation at PYM LIVE in Atlanta by quoting from the book “Everything I Really Need to Know I Learned in Kindergarten.” Sad, but relatively true, especially the concept of leaving things as you found them. “Greening” or sustainability is not really difficult to grasp. Plan for the future, because whether […]
As the cost of airfare and gas soars, consumer and business travel continues to decline. After experiencing record occupancy rates, profits and revenues in 2007, the hotel industry is bracing for a tough 2009. By the end of next year, pundits predict hotel profits may be down as much as 20 percent….