What a difference a year makes! Last August, the job of a convention and tourism planner was described as an “extended tour in paradise” with “off hours and long weekends.” Last month, the job of a special events coordinator was No. 2 on CNN Money’s list of “stressful jobs that pay badly.” Talking with planners […]
International Carlson Hotels Worldwide appointed Heather Passe vice president of customer relationship management. Jean-Marc Busato became managing director of Carlson Hotels Worldwide – Asia Pacific (CHW-AP). Former chairman of the Jamaica Tourist Board, John Lynch, was named its director of tourism. National Shane Hammond was promoted to president and CEO of TRX, an online travel […]
From Kristi: At every industry event I’ve been to in the past year, I’ve met recently laid off meeting planners. With the current unpredictable state of affairs and the rising unemployment rate, many people are wondering what they’re going to be thankful for next year. So I thought it would be worth sharing career coach […]
Last month, I was in Houston for a speaking engagement and there was a problem with my room. The front desk was very courteous, and said they would move me and send someone down with a key. The hotel had an outdoor courtyard layout and was very close to the highway. My room was near a giant hole in the security fence, so when there was a knock at the door, I asked, “Who is it?” to make sure it was the front desk and not someone who had wandered on-property.
Unfortunately, the person the front desk sent didn’t speak English. They didn’t understand enough of what I said to respond, “Housekeeping.” When I finally answered the door, they mutely handed me a key, but couldn’t give me directions to where to find my new room. It was incredibly frustrating, and we were both left embarrassed by our inability to communicate.
Hotels and resorts from coast to coast are coming up short-staffed as the federal government seeks to reduce the number of foreign-born workers who typically fill housekeeping, kitchen, front desk and banquet positions.
OK, so I’m a typical Gen Xer: I’ve got MySpace, Facebook, Quechup, LinkedIn and SecondLife profiles; I subscribe to blogs and list serves and have been known to podcast. But, it never fails to amaze me how many of my peers think what they broadcast on the Internet is private. Excuse me, but if you’ve got a LiveJournal or profile page set to public, people are going to read about how you chose to play golf instead of go to work.