Within a week of the passage of Arizona SB 1070, a controversial immigration bill, 19 groups canceled meetings scheduled for the state, costing the local hospitality industry more than $6 million in lost revenue. But meeting and tourism industry leaders are urging meeting professionals to continue with their Arizona-based events as planned. “We call for […]
After seeing 2.4 million fewer overseas visitors in 2009 than in 2000, the United States is finally making the commitment to reposition itself as a frontrunner in the global travel market. On March 4, nearly a year after its introduction, the Travel Promotion Act (TPA) was signed into law by President Obama, making it the […]
What planners need to know when hotels are renovated or change brands
Recently, while coordinating a meeting in Palm Springs, Calif., I became concerned when my breakfast set-up was not complete 15 minutes before guests were due. “We still have some kinks to work out due to the management change,” the hotel salesperson informed me. The hotel had recently changed brands and management companies, which was reflected in the service for this particular function. Ultimately, the hotel provided seamless service, and the guests did not notice anything amiss.
In many cases, though, a change in hotel brands or management companies can present challenges for planners.