A roundup of hotel openings, new developments and other amenities now available to meeting and event planners, both domestically and internationally.
International Carlson Hotels Worldwide appointed Heather Passe vice president of customer relationship management. Jean-Marc Busato became managing director of Carlson Hotels Worldwide – Asia Pacific (CHW-AP). Former chairman of the Jamaica Tourist Board, John Lynch, was named its director of tourism. National Shane Hammond was promoted to president and CEO of TRX, an online travel […]
International Clayton C. Daley Jr. joined the Board of Directors for Starwood Hotels & Resorts Worldwide Inc. Matthew E. Avril was named President of Starwood’s Hotel Group. Eric Danziger became CEO of Wyndham Hotel Group. Samir Wildemann was named general manager of the Radisson Hotel Bangkok Sathorn. Steven Rudnitsky was named president and chief executive […]
New hires and promotions throughout the Southern U.S.
Last month, I was in Houston for a speaking engagement and there was a problem with my room. The front desk was very courteous, and said they would move me and send someone down with a key. The hotel had an outdoor courtyard layout and was very close to the highway. My room was near a giant hole in the security fence, so when there was a knock at the door, I asked, “Who is it?” to make sure it was the front desk and not someone who had wandered on-property.
Unfortunately, the person the front desk sent didn’t speak English. They didn’t understand enough of what I said to respond, “Housekeeping.” When I finally answered the door, they mutely handed me a key, but couldn’t give me directions to where to find my new room. It was incredibly frustrating, and we were both left embarrassed by our inability to communicate.
Hotels and resorts from coast to coast are coming up short-staffed as the federal government seeks to reduce the number of foreign-born workers who typically fill housekeeping, kitchen, front desk and banquet positions.