As you know, contracts and agreements take many different forms. There are your typical multi-page hotel contracts, and there are banquet event orders and letters of agreement. Some are short and sweet; many are filled with “fine print.” All of which, when agreed upon, bind each party to certain stipulations. Some are written to favor […]
Advice to suppliers: Bone up on your customer service. That was the No. 1 message planners had for sales reps hungry for business. Plan Your Meetings conducted an informal “state of the industry” roundtable with 20 Atlanta-based corporate, government, association and independent planners who attended its PYM LIVE Event in Birmingham. They talked about current […]
They are behind the scenes orchestrating a variety of activities. They also are centerstage answering questions and coordinating important functions. They listen to their customer’s needs and create memorable experiences.
If this sounds like the role of a meeting planner, you’re almost right. It’s actually the profile of a hotel concierge, the underutilized resource every meeting planner should get to know…
A large majority (67%) of planners responding to FutureWatch 2005, an annual report by Meeting Professionals International (MPI) and American Express, indicate they always or frequently measure ROI, with post-event attendee surveys the measurement tool of choice followed by meeting budget and revenue reports, and client feedback. But 68 percent of suppliers indicated planners seldom […]