Team San Jose, a management team with members from the city’s convention and visitors bureau, labor unions, hotels and arts organizations, was awarded a five-year contract to manage the McEnery Convention Center and Civic Auditorium after the City Council voted unanimously to renew its contract on Dec. 17. The decision comes more than a year before the current contract is set to expire, in June 2009.
Team San Jose, in California, is unique among convention and visitors bureaus (CVBs). Like many CVBs, it manages the convention center and is responsible for promoting the city as a tourist and convention destination. The radical difference lies in how Team San Jose uses a partnership between labor unions, arts organizations, hoteliers, catering professionals, local businesses and the convention center staff to create a single point of contact for all new and returning customers throughout the entire sales and booking process.