Questions at the table included: How do you attract new business? How do you introduce your services to planners? and How do you get planners to book with you?
Questions discussed at this table were: What can you do to distinguish yourself and rise above the competition? and How can you get creative with small budgets without selling your services short?
Delta Air Lines is giving communication junkies a holiday treat: Free Internet access on select flights through Dec. 31. Six planes flying routes between New York and Boston and New York and Washington, D.C., have been transformed into temporary WiFi hot spots powered by Gogo Inflight Internet service, a division of aviation communications company Aircell. […]
Last month, I was in Houston for a speaking engagement and there was a problem with my room. The front desk was very courteous, and said they would move me and send someone down with a key. The hotel had an outdoor courtyard layout and was very close to the highway. My room was near a giant hole in the security fence, so when there was a knock at the door, I asked, “Who is it?” to make sure it was the front desk and not someone who had wandered on-property.
Unfortunately, the person the front desk sent didn’t speak English. They didn’t understand enough of what I said to respond, “Housekeeping.” When I finally answered the door, they mutely handed me a key, but couldn’t give me directions to where to find my new room. It was incredibly frustrating, and we were both left embarrassed by our inability to communicate.
Hotels and resorts from coast to coast are coming up short-staffed as the federal government seeks to reduce the number of foreign-born workers who typically fill housekeeping, kitchen, front desk and banquet positions.
When the Hyatt Regency San Antonio decided to implement eco-friendly measures, it didn’t stop at installing CFL lightbulbs or recycling. With support from VIA Metropolitan Transit and San Antonio partnership, the hotel distributed 375 bus passes to workers, providing free public transportation to and from work through 2008. Each active bus pass is estimated to […]
Here is a situation that a lot of us have the power to do something about but don’t: service charges on F&B.
The independently owned Umstead Hotel and Spa, 10 minutes from the Raleigh Durham [N.C.] International Airport, has a lot going for it, but what really gets our geek on?
Across the board, airline performance declined in 2006, but it also was the safest year in the skies on record.
How Coca-Cola managed to make a difference for business partners, employees and the community with one meeting in New Orleans.
The American Automobile Association (AAA) announced the recipients of its 2007 Five-Diamond Awards. Here is a complete list of the winners, plus information on previous recipients of this award, which is based upon service, accommodations, amenities and overall experience.
Miami hotels are known for having luxurious price tags. But the service that goes with them often has been lacking.